CUSTOMER SERVICE

TO BETTER ASSIST YOUR NEEDS, PLEASE SELECT FROM THE FOLLOWING:

DID YOU……. 

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FORGET TO PICK UP YOUR ORDER?

Don’t worry, we can help you with that!  It is the PARENT of the student that is responsible to make sure that the items are picked up on the day of delivery… but we understand that life happens.  It is our procedure to take back to cold storage any orders that are not picked up from the school.  You can now make arrangements to pick up your order from a different school or group that is delivering near your area of town, or to make an appointment to pick up from our warehouse.  We do not keep regular office hours, so an appointment MUST be made to ensure that someone is here to help you.  Please fill out this contact form if you are a parent of a student that needs to arrange pick-up of an order.  We will call you to make arrangements.

CONTACT FORM (FORGOT DELIVERY)

If you are a customer of a student, you will need to contact the parent of that student to receive your items.

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HAVE ANY MISSING OR DAMAGED ITEMS?

If you are a parent and have already picked your order from a school or group and have any missing or damaged items, it is our policy to come back to the school 4 business days after the original scheduled delivery day to drop off these items to the office.  The items will be delivered before the end of the school day and will be labeled with your student’s name.  The office staff at the school may or may not deliver the items to the students based on each school’s procedures.  Fill out this Contact Form for any missing or damaged items:

CONTACT FORM (MISSING OR DAMAGED ITEMS)
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DO YOU HAVE A GENERAL FUNDRAISING QUESTION?

Fill out this form if you have any general questions regarding your student’s Cookie Dough Man Fundraiser

CONTACT FORM (GENERAL QUESTIONS)